Business

A more responsive system of governance is an imperative

Corporates

Lay solid foundations for management and oversight.

Who we are

RFM  Global Consultancy is the leading Registered Training Organisation, a provider of total Learning and Development solutions to industries that reflect our expertise and innovation. We specialises in delivering in-depth training projects for individuals, pubic sectors, select teams or entire business units. Our priority is to ensure that all our clients experience a substantial financial return on the training investment they make with us and we pride ourselves on delivering a maximum value added service.



Our team of highly qualified, professional specialists bring vast real-life experience to the classroom. We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives.

Governance

Course Title: 

Developing A Customer Service Culture

OVERVIEW:

This course will focus on the essential elements of Servicom management, providing supervisors and first line managers with the core knowledge and skills needed to execute their roles and responsibilities in delivering the servicom charter


ATTENDEES:

  • New managers
  • Participants in management development programmes
  • Current supervisors
  • Prospective managers interested in developing strong management knowledge and Servicom skills


Course Objectives:

  • Develop the ability to motivate yourself and your team to achieve results
  • Apply necessary skills in interacting with team members and senior manager in delivering the Servicom charter for your organisation
  • Use different strategies to increase your self-confidence and successfully influence others
  • Develop and apply leadership skills to solve problems and lead teams


COURSE ACTIVITIES:

  • Introduction to The Servicom Management Charter and what it means
  • Effective Management of the Servicom standards
  • Leadership Styles: Delivering the Servicom standards for individuals
  • Managing People and Servicom processes
  • Building a Successful Team to deliver Servicom
  • Structuring Team Objectives and Setting Targets
  • Team Roles and Responsibilities
  • Motivating Your Team: Appraisals and Performance Reviews
  • Resolving Conflicts with Customers
  • Creating a service culture in your organisation
  • Creating a service culture in your organisation
  • Communication – with your staff and customers
  • Interpersonal Skills
  • Presentation Techniques and Styles


LOCATIONS - COST - DURATION

  • Dubai
  • London
  • Cost:  TBD
  • Duration: 10 Days
Governance Account Course List

What We Do

RFM Global Consultancy specialise in exceeding the business and management needs of enterprises across a broad span of industry. We are building our success on the partnerships we form with all stakeholders in our training processes. RFM Global Consultancy have developed specific training solution platforms and training methods suitable for broad markets across many industries. Whether in the workplace or offsite, we work closely with our clients to find the best solution to add value to their operations as depicted below:

Our Approach

Effective behavioural skills change training, when delivered with passion and imagination will enable people to unlock this potential. Whether courses are about interpersonal skills, the development of the individual or the growth of a team of people there is a real accountability about the way they are designed and presented.

Why Choose US

Because, clients who implement the information get results, not just in the short run but because it becomes engraved in the corporate culture, they also get long term results. Using the most advanced accelerated learning techniques our trainers guide participants through a series of hands-on exercises designed to get the participant to experience change.

  • Providing quality, innovative training solutions
  • Managing multi-disciplinary (accredited and non-accredited) training programs across the UK.
  • Tailoring training programs to suit client needs
  • Providing learning support for faster and better academic and career development
  • Developing creative and effective business training solutions and being flexible and innovative
  • Maintaining on-going positive relationships with all stakeholders



Business Administration

It could be about making a product, managing a process, delivering a service or supplying materials – standards cover a huge range of activities

Finance& Accounts

Financial accounting is the field of accounting concerned with the summary, analysis and reporting of financial transactions related to a business.

Governance In Enterprise

Governance structures and principles should clearly identify the distribution of rights and responsibilities among different participants in the corporation

Information Technology

Technology invariably is in a flux. You need to keep abreast with current security and storage implementations and standards otherwise you will find your enterprise or business falling short and wanting.

Our Numbers

We are passionate about ensuring our delegates & students make a real difference through understanding how models and frameworks can actually be utilised to enhance sustainability, profitability, deliver value for money, and achievement of corporate objectives

Our Services

No Of Clients

CUPS OF COFFEE

FINISHED PROJECTS

SATISFIED CLIENTS

Environmental Standard

Environmental management exists to help organizations minimize how their operations (processes, etc.) negatively affect the environment

Management System

Good organizations are constantly seeking ways of improving the quality of their products and services that consistently meet their customers’ expectations, ISO has all answers.

Quality System

A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives.

Occupational Health

The ISO committee of occupational health & safety experts set out to develop an International Standard with the potential to save almost three million lives each year

Subscribe to our Newsletter

Stay informed on our latest news!